Professional and Administrative Services admin
professional and administrative services case studies
We’re solving tough problems for hundreds of Industry and Government clients.
Customer Service/Warranty Process Improvement
MACHINING, TOOLING, AND ASSEMBLY
The Customer Service/Warranty claims process was too cumbersome and costly. This was causing unnecessary cost to be incurred by the organization, but even worse it was creating an unsatisfactory experience for their customers.
The company realized over $100,000 in annualized ROI
A study conducted showed that the accuracy of forecasts submitted to the product planning group was very low. As a result, the organization had serious problems with shipments and backlogs. Revenue targets were not being met.
As a result of this project, the service company received over $2 million in incremental revenue. In addition, forecast accuracy improvements have helped reduce inventory and simplify employee work processes.