Module 4: Voice of the Customer Copy Lesson Materials Topics Discussed Understanding the voice of the customer (VOC) Kanos Model and types of customer requirements Steps for gathering and analyzing the voice of the customer Introduction to Quality Function Deployment (QFD) Building House of Quality #1 Please enable JavaScriptplay-sharp-fill Module 4: Voice of the Customer Download Presentation Download Supporting Data Files DublinBlue Admin2022-06-15T13:09:49+00:00