The Performance Improvement Continuous Improvement Managers role is to identify, lead, and execute the Continuous Improvement Strategy via Lean and Six Sigma methods throughout Diversus Health to deliver quantified results. This includes business planning, facilitation, execution of Kaizen events, and sustainment through standard work procedures. The Continuous Improvement Manager will drive cultural transformation through cross collaborative teams by driving involvement and talent development. Regularly interacting and providing insight and influence at all levels of the organization including leadership, management, and front line staff in leading and encouraging Continuous Improvement Initiatives and work places.

Essential Functions:

• Establish and enhance a Diversus Health Continuous Improvement Program
• Assess needs, prepare, plan, coordinate, schedule, organize, and facilitate various Lean and Kaizen events including, but not limited to training, workshops, rapid improvement events, process mapping, and value stream analysis
• Lead and run 1 5 day Lean Rapid Improvement Events (Kaizen) and Lean projects
• Provide support to the management team and staff in the implementation of Lean principles
• Support the management team in the review of progress and the identification and implementation of Lean improvement efforts
• Collect, collate and analyze data to chart existing processes and recommend measures for improvement
• Develop training curriculum that fits business needs
• Train employees in the approach, tools and techniques of Lean and review effectiveness of the training
• Guide staff in the identification and elimination of waste using tools such as standard work, PDCA, and A3 problem solving
• Track benefits of the program across the organization and report cumulative progress
• Cultivate and foster positive working relationships with team members, event teams, executives, managers, supervisors, employees and other stakeholders to gain cooperation, support, and buy-in to continuous improvement
• Provide successful communication to employees on training opportunities, Lean tools, successful implementation strategies, and other events via written and oral presentations
• Assist senior leadership in planning and designing Lean strategies, project selection and prioritization workshops, integrated with strategic objectives while tailored to service/program specific needs
• Revise procedures, processes, and/or methods to increase effectiveness, test alternative approaches, assist in the implementation of approved improvements/modifications, provide instruction to operating personnel, and perform follow up to ensure defined outcomes are achieved
• Ensure the sustainability of improvements
• Identifies metrics and performance indicators and collects relevant data and tracks progress towards goals.
• Conducts root cause analysis to determine inefficiencies or weaknesses.
• Lead efforts to drive cross-functional activities in Process Improvement, Project Management, and Quality Management
• Facilitate and lead Continuous Improvement events as a subject matter expert while empowering staff to present ideas and create improvements and solutions.
• Leverage best practices gained through Continuous Improvement activities to other activities which would benefit from implementation.
• Track and report on the results of each Continuous Improvement activity or project.
• As an extension of the Diversus Health Leadership Team, build and maintain strong relationships with internal and external stakeholders to garner buy-in and collaboration on organizational Continuous Improvement activities
• Collaborate closely with colleagues and executive/senior leadership to build and maintain cross-functional alignment
• Apply change management principles to generate buy-in, maintain alignment, drive accountability and ensure standardized tools and methods are used for initiatives/projects
• Attend leadership meetings to gather information and maintain oversight of projects. Provide regular progress reports to the VP of Performance Improvement. Coordinate regular, efficient methods of communication with senior leaders.
• Meets defined individual and department goals, activity metrics and Key Performance Indicators
• Regular and consistent onsite attendance is required to perform essential functions of the job
• Other Quality Improvement and Process Improvement duties as assigned.

The environment at Diversus Health is fluid. Roles and responsibilities may be altered to accommodate changing business conditions and objectives. Employees may be asked to perform duties that are outside of the specific work that is listed. This position may require you to work standard hours, as well as flexible hours before and after standard hours, and overtime in excess of 40 hours in a work week.

Knowledge/Skills/Abilities:

• Strong knowledge and experience applying LEAN/Six Sigma principles and/or related Quality and Process Improvement tools (e.g. SIPOC, Root Cause Analysis, Kaizen Blitz, Value Stream Mapping, 6S, 8Wastes, Change Management, etc.)
• Expert level understanding of Lean and/or similar continuous improvement methodologies, plus an understanding of processes and project management, and knowledge of when to use which method or tool
• Expert level facilitation skills and experience
• Expert level communication, interpersonal, and influencing skills (without authority), with ability to use fact-based and well-thought-out arguments to challenge all levels or change behavior/techniques as required
• Ability to work effectively with different personalities and all levels of the organization
• Ability to hold performance dialogues and identify root-causes of problems with all levels of the organizations
• Ability to drive to actionable outcomes and follow up on results
• Expert level proficiency in training, communication, presentations skills, and development of materials and curriculum
• Ability to work independently and to drive work to completion
• Ability to work with diverse teams across multiple disciplines within the organization
• Ability to adapt behavior and work methods in response to new information, changing conditions or unexpected obstacles
• Ability to collect, analyze and interpret both qualitative and quantitative data
• Demonstrated analytical, root cause analysis, problem solving, and decision-making skills.
• Experience in change management
• Ability to utilize management and planning tools (production boards, flow diagrams, affinity diagrams, gap analysis, and selection/prioritization matrix)
• High level of proficiency in Microsoft Office applications, including Teams, SharePoint, Word, Excel, PowerPoint, Outlook, Visio, and virtual collaboration tools
• Ability to break down large efforts into manageable steps
• Ability to set and meet deadlines for self and others
• Time and task management prioritization skills

Education/Experience/License/Certificates:

Bachelor’s Degree in business or technical discipline (i.e. engineering, manufacturing, logistics, etc.) or a related field required

• Continuous Improvement Certification Required (e.g. Black Belt, Green Belt, ASQ, CQIA, etc.)
• 5-7 years of relevant experience in training, education, and continuous improvement.
• Formal project management training and skills including managing multiple teams and priorities simultaneously.
• Previous experience working in the healthcare service sector and/or quality improvement programs preferred
• Embodies a commitment to:
• Passion: a commitment to being present in the moment to create excitement and allow individuals to utilize their passion in daily functions. Help individuals connect their daily responsibilities with Diversus Health’s larger mission
• Humility: Level setting with all parties and advocates for all voices within Diversus Health
• Corporate Citizenship: continued commitment to behave ethically and contribute to economic development while improving the quality of life of our workforce and their families, as well as of the local community and society at large.
• Value in diversity: ability to recognize the value in differing perspectives, culture, etc., and leveraging those diverse components to develop experiences aligned with our internal and external communities
• Innovation: thinking differently than the status quo to explore opportunities that provide a competitive advantage.
• FUN: Contribute to, and be part of, an environment where individuals feel joy, comfort and connected to the organization’s larger initiatives, while simultaneously experiencing a sense of cultural acceptance and belonging
• Integration: cross functional implementation of theory, principles, and best practices from across the behavioral health industry in order to improve execution of strategies and deliver high quality experiences
• Excellence: unwavering commitment to work that reflects the standard our colleagues and persons expect and deserve.
• Transparency: communication, steward of resources, and the mistakes one makes (Fail/Fail Fast/Fail Fast Forward), while giving credit where it is due.
• Safety: speaks to interconnectedness of all facets (departments and personnel) of the organization

Diversus Health_ does not discriminate against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law._

Location: 675 Southpointe Dr, Colorado Springs, CO 80906

Job Type: Full-time

Pay: $83,000.00 – $86,000.00 per year

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