retail operations case studies

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Service System Testing & Commissioning

SYSTEMS AND SERVICES ORGANIZATION

The successful installation of field systems and establishing communications with the controller infrastructure involved a lengthy procedure. Data collection revealed the cause to be errors and rework in each separate phase. Significant improvements were required.

  • 20% reduction in the time to complete the installation and commissioning
  • Increased company efficiency
  • Higher customer satisfaction

Sales Playbook – Revenue Growth

SALES ORGANIZATION

Revenue per sales rep at a Customer Business Unit level ranged from $100K to over $900K per year and management needed to better understand the cause of this variation and whether it was attributable to individual sales skills, territory potential, compensation, training or some combination of all of the above.

  • increased revenue of over $7 million
  • cost savings of over $2 million
  • a much more knowledgeable and capable sales force

Improve Management Team Process

SMALL HOME OFFICE SYSTEM/PRODUCT

Product sales for a major manufacturer of small/home office business products began declining in a targeted market at a rate of over 4% per year, despite the divisions’ attempts to introduce new products and enhance existing products to generate business growth.

The downward trend was reversed, allowing this successful fortune 500 company to avoid the loss, and achieve a significant year-over-year increase in sales.

Circuit Simulation Optimization

ELECTRONICS, CONSUMER PRODUCTS, OFFICE PRODUCTS

Optimize the design of analog circuit using simulation and DOE (Design of Experiments) matrices

Circuit was designed faster and optimized significantly better than past designs, with significantly lower prototype costs.

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